Customer Support

Deal directly with customers either by telephone or by email.

Respond promptly to customer inquiries.

Handle and resolve customer complaints.

Obtain and evaluate all relevant information to handle product inquiries.

Provide pricing and delivery information.

Perform customer verification.

Set up new customer accounts.

Process orders, forms, applications and requests.

Organize workflow to meet customer time frames.

Direct requests and unresolved issues to the designated resource.

Manage customers' accounts.

Keep records of customer interactions and transactions.

Record details of inquiries, comments and complaints.

Record details of actions taken.

Prepare and distribute customer activity reports.

Maintain customer databases.

Manage administration.

Communicate and coordinate with internal departments.

Follow up on customer interactions.

Provide feedback on the efficiency of the customer service process.

Other duties as assigned.

must be resident in 6th of october

Bachelor degree in commerce or equivalent. 1-2 years of experience within industrial environment. Competency using Microsoft office applications. Knowledge of administrative procedures and ability to type. Keen eye for small details, to work efficiently with several pieces of documents. Strong verbal communication skills. Attention to detail and accuracy. Planning and Organizing Communication skills. Problem solving skills. Data Entry Skills. Strong verbal communication skills.