HEAD WAITER

Duties and Responsibilities:

• Supervise and oversee daily dining operations to ensure smooth and efficient restaurant service.
• Lead, guide, and monitor dining staff, including servers, hosts, and other front-of-house personnel.
• Ensure that customers receive prompt, courteous, and quality service throughout their dining experience.
• Monitor staff attendance, grooming, work performance, and compliance with service standards.
• Conduct pre-shift briefings and assign daily tasks and station responsibilities.
• Handle customer complaints, feedback, and service-related concerns professionally.
• Monitor table assignments, reservations, customer flow, and dining area readiness.
• Ensure proper implementation of food safety, sanitation, cleanliness, and restaurant operating procedures.
• Coordinate with the kitchen team to ensure timely food preparation and order delivery.
• Monitor inventory of dining supplies, utensils, and other front-of-house materials.
• Assist in training new employees and developing the service skills of existing team members.
• Monitor sales performance and support the achievement of restaurant targets.
• Prepare operational reports and communicate service-related concerns to the Restaurant Manager.
• Perform other related duties as assigned by the immediate superior.

Qualifications/Requirements: Qualifications:

• Bachelor's Degree in Hospitality Management, Hotel and Restaurant Management, or any related field is an advantage.
• At least 2–3 years of experience in restaurant or food service operations.
• With at least 1 year of supervisory or team leadership experience is preferred.
• Experience in casual dining or full-service restaurant operations is an advantage.
• Knowledgeable in dining service procedures, restaurant operations, and customer service standards.
• Good leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Customer-oriented, organized, and capable of handling a fast-paced working environment.
• Willing to work on shifting schedules, weekends, and holidays.