Service Integration Engineer
RETHINK MANUFACTURING
The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to manufacture the AI and data center infrastructure at the edge. We believe unifying software, intelligent automation, and data is the answer to delivering quality and flexibility at scale. We deliver products to meet the demands of today while continuously investing in our Bright Factory model to take advantage of what comes next. Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to a brighter way of manufacturing AI infrastructure, we’d love to speak with you.
ABOUT THE ROLE:
Our company is looking for a service integration engineer for our automation equipment. In this role, you would be supporting automation team in develop, testing and validation of different automation projects as well as working on-site at customer locations to install and support ramp up process. After some on-the-job training, you would get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.
WHAT YOU WILL BE DOING: Develop and maintain automated deployment systems
Recommend process improvements to ensure system scalability and reliability
Assist in the development and implementation of deployment plans
Work with the project team to deploy and troubleshoot system applications
Develop deployment support documentation for customers
Work with the project managers to develop deployment specifications and configurations
Assist in new system development and enhancements
Attend training related to Bright Machines' deployment procedures and standards
Strong skill to identify issues root cause
Analyze and troubleshoot deployment issues in a timely manner
Act as primary customer contact for deployment and post deployment related inquiries and issues
Travel to customer sites for up to 80% of the time business days at a time
WHAT WE ARE LOOKING FOR: Minimum of 5 years of experience in an automation and robotics environment
Minimum of 2 year in a customer-facing role
Technical documentation experience
Minimum of 2 years on mechanical, electrical and pneumatic assembly and schematics
Experience on manual and power tools
Experience on mechanical measurement and tolerances
Repair and maintain robotic controllers, transfer devices, automation equipment, peripheral equipment and mechanical units
PLC logic & programming, troubleshooting, and configuration with industry leading vendors (Beckhoff, Mitsubishi, Siemens, Omron, Allen Bradley)
Serial & Bus Communication protocols: Ethernet/Profinet, RS232/422/485, Modbus, CAN Open, EtherCAT, Profibus, TCP/IP and others
Ability to program in structured text language, function blocks, and ladder
Fanuc & Nachi Robot programming
HMI programming
High electrical, sensors, transductors and pneupatic skills
Assist with clients over the phone, in the office and in person off-site
Remote support capabilities
Ability to lift up to 50 pounds and ascend heights regularly
Good communication and customer service skills
Three or more years in a customer-facing role – Preferred
Troubleshooting & Repair capabilities
Root causes analysis experience and action plans
Tracking activities
Understanding of tools and technology needed to complete repairs
High level of English – oral and written.
American VISA
Mx Paspport
WHO YOU ARE You are customer obsessed
You believe in the power of the team, diversity of thought and unity of action
You always act with integrity, keep your commitments and practice transparency
You think boldly, lead with courage and demand the highest standards
You drive for results and act like an owner!
BE EMPOWERED TO CHANGE AN INDUSTRY
Bright Machines is a next-generation, AI-enabled manufacturer focused on data center infrastructure production. Bright Machines uses its proprietary AI-based robotics and software to assemble AI infrastructure hardware products (i.e., data center servers) for hyperscalers, neoclouds, and leading Original Equipment Manufacturers (OEMs) to reduce their time to revenue. With its Bright Factory model, Bright Machines builds higher quality data center infrastructure at scale, addresses increasing market demands for computing power due to the surge of AI, and answers the call to the U.S. national mandate to reshore manufacturing.
Bright Machines is headquartered in San Francisco, California, with an integration center in Guadalajara, Mexico. The company has been recognized as one of Forbes’ AI 50, awarded “Best AI-based Solution for Manufacturing” by AI Breakthrough, named a “Technology Pioneer” by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.