TechOps Engineer

About the company

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales.

Your tasks

*Location: Etobicoke** The Tech Ops Engineer has responsibility for troubleshooting and resolving escalated issues with databases and user interfaces. Working in a team environment, assist in providing a safe, stable, and reliable online experience for our customers.

What you’ll do

• Troubleshoot and resolve escalated issues, including root cause resolutions and suggestions for improvements
• Create bug-fix and enhancement tickets for Agile Dev teams and assist with QA as required
• Manage ticket escalations to 3rd party providers
• Complete special projects as requested

Requirements

What you bring to the table

• Problem Solving Skills
• Troubleshooting Skills
• Customer Focus
• Results-Oriented

Must have experience

• University Degree in Information Technology/Computer Science
• 2 – 5+ years of support experience
• Solid Database and SQL skills
• Experience with Microsoft Azure
• Understanding of Server Management

What we offer

What’s in it for you…

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning with 3% matching Pension
• Competitive salary
• Annual bonus structure

Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

Other

The base salary range for this position is $65,000—$70,000 CAD _Use of Artificial Intelligence in Hiring:__We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position._

_Vacancy Status:__This job posting is for an existing vacancy._