Spa Receptionist
Your tasks
The receptionist is responsible for welcoming clients, managing appointments and supporting smooth daily branch operations while providing friendly, professional customer service
Tasks and Responsibilities
- Welcome and assist clients
- Manage bookings
- Coordinate with therapists
- Handle client communication
- Process payments and maintain records
- Support sales and client retention
- Maintain client information and confidentiality
- Support daily branch operations
Requirements
- Previous experience in reception or customer service is a must; experience in a physio, spa, wellness center or hotel is preferred
- Very good spoken and written Arabic and English
- Friendly, professional manner and a presentable appearance
- Strong communication and customer service skills
- Good organization skills and attention to detail
- Ability to manage multiple bookings and enquiries calmly
- Basic computer skills and confidence using WhatsApp and booking systems
- Accuracy in handling payments and maintaining records
- Ability to explain services and promote relevant packages
- Reliability, punctuality and respect for client confidentiality
- Ability to work well with a multicultural team
- Flexibility to work shifts, weekends and public holidays as required