HEAD OF OPERATIONS

·       Lead overall day-to-day Club operations and establish service and operational standards. ·       Ensure effective coordination across member-facing areas and supporting departments. ·       Champion a member-first culture and personally oversee significant member concerns and service recovery. ·       Lead, coach and develop the Club Manager and Operations leadership team. ·       Review manpower, productivity, labour costs, operating expenses and operational performance. ·       Maintain visible leadership during key service periods and major Club activities. ·       Identify operational risks, service gaps and improvement opportunities. ·       Support budgets, revenue initiatives and effective utilisation of Club facilities. ·       Ensure appropriate safety, incident reporting and operational compliance practices. ·       Collaborate closely with Membership, Kitchen, Wine, Bar, Events, Finance and HR. Only shortlisted candidates will be contacted.