Outbound Sales Advisor

Sales Advisor Permanent Crewe £28,840 per annum + uncapped commission

Are you a confident, target-driven salesperson who loves a good conversation and knows how to turn an opportunity into a sale? We're working with a successful and growing business to recruit an Outbound Sales Advisor to join their sales team in Crewe. This is a fantastic opportunity for someone who enjoys speaking to customers, building relationships, and generating sales , but who also understands that great sales start with great customer service.

Purpose of the Job

As an Outbound Sales Advisor, you'll be responsible for contacting existing and potential customers, identifying opportunities, and promoting a range of own-brand products and services. You'll work from a warm customer base, using your sales skills and product knowledge to understand what customers need and recommend the right solutions. You'll have individual sales targets and KPIs to work towards, alongside team-based targets, with plenty of training, coaching and support to help you succeed. This is a busy, energetic role where your ability to build rapport, ask the right questions and confidently close a sale will really make a difference.

Key Responsibilities

• Make outbound calls to existing and new customers to identify sales opportunities.
• Upsell and promote own-brand products and services in a positive and responsible way.
• Build strong, long-term customer relationships and understand individual customer requirements.
• Manage warm leads and follow up opportunities to maximise conversion.
• Schedule customer callbacks in line with agreed KPIs.
• Work closely with the Customer Service team to convert leads into customers.
• Handle inbound customer queries where required, resolving them or transferring to the appropriate department.
• Accurately record customer interactions, call history and opportunities on the CRM system.
• Consistently achieve personal sales targets and agreed KPIs.
• Take part in regular coaching, training, workshops, and team meetings.
• Maintain excellent product knowledge and keep up to date with new products and services.
• Share successes, ideas, and best practice with the wider team.
• Work collaboratively with colleagues across the business to support overall business performance.

About you

We're looking for someone who is confident, personable, and commercially minded, with a genuine enthusiasm for sales. You'll ideally have previous experience in an outbound sales, telesales, telemarketing, account management, or customer-focused sales environment, although we're more interested in your attitude, communication skills, and ability to sell than simply your job title. You'll be:

• Confident and comfortable making outbound calls.
• Naturally personable with excellent communication skills.
• Target-driven and motivated by achieving results.
• Comfortable working to KPIs and personal targets.
• A good listener who can identify customer needs and recommend appropriate products.
• Resilient and able to remain positive when dealing with objections or rejection.
• Organised, proactive and able to manage your own workload.
• A strong team player who enjoys sharing ideas and supporting colleagues.
• Customer-focused, professional, and commercially aware.
• Comfortable using CRM systems and Microsoft Office.

This is an opportunity to join a friendly, collaborative sales environment where you'll be supported to develop your skills and achieve your potential. You'll receive ongoing training and coaching, have clear targets and expectations, and become part of a team where individual success and team performance are both recognised and rewarded. If you're a confident salesperson who enjoys picking up the phone, talking to people, and turning conversations into opportunities , we'd love to hear from you! Apply now or get in touch with Jo Thompson at Xpert Recruitment for more information.

Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.