Director, Operations and Business Development

Responsibilities:

Oversee daily clinic operations – workflows, patient experience, staffing, and quality standards.

Build, document, and improve operational systems and SOPs across all departments.

Ensure regulatory, safety, and compliance standards are consistently met.

Proactively identify and resolve bottlenecks before they impact staff or patients.

Lead all business development activity, referral partnerships, corporate accounts, and outreach.

Identify and pursue new revenue streams and strategic growth opportunities.

Represent the business externally in meetings, events, and partnerships.

Collaborate with marketing on patient acquisition and brand growth initiatives.

Lead, develop, and hold accountable department leads and team members.

Conduct performance reviews, set KPIs, and build a high-performance culture.

Support recruitment, onboarding, and retention of top talent.

Work with clinic ownership to set strategy, goals, and performance benchmarks.

Own and manage operational budgets; monitor and drive financial efficiency. Prepare regular reports on operations, growth pipeline, and financial performance.

Requirements:

Bachelor’s degree in Business Administration or any relevant field. MBA will be an added advantage.

Minimum of 7 years of experience with proven business development results, particularly in the Health sector.

Track record leading multi-functional teams with quality results.

Experience overseeing budget planning, tracking, and cost accountability.

Ability to monitor financial resources and maintain budget accountability.

Strong stakeholder management skills.