ASB Officer
Your tasks
We are seeking an experienced and proactive ASB Officer on behalf of a small housing association to lead on the investigation and resolution of anti-social behaviour cases across their housing stock. You will work closely with residents, partner agencies and internal teams to ensure effective case management, tenancy enforcement and neighbourhood safety.
_Key responsibilities:_
- Investigate and manage a wide range of anti-social behaviour cases, including nuisance, harassment, hate incidents, domestic abuse and tenancy breaches
- Take ownership of ASB cases from initial report through to resolution, ensuring excellent communication with residents throughout
- Gather evidence, prepare legal documentation and support court action where necessary, including witness statements and attendance at hearings.
- Work closely with local authorities, police, support services and other external agencies to achieve positive outcomes for customers.
- Identify and report safeguarding concerns in line with organisational policies and procedures
- Enforce tenancy conditions and take appropriate action in relation to tenancy breaches
- Maintain accurate case records and ensure performance targets and service standards are met
- Support wider tenancy sustainment objectives by helping residents access appropriate support services and interventions
- Contribute to creating safe, sustainable communities and improving resident satisfaction
Requirements
_The essentials:_
- Experience managing ASB and tenancy enforcement cases within social housing, local government or a similar environment
- Knowledge of housing legislation, safeguarding and ASB best practice
What we offer
Hourly rate: £25 (Umbrella)
How to apply
If this opportunity is of interest, please apply with your up-to-date CV.
Other
Contract: 3 months temporary to permanent
Hours: 37.5 | Monday to Friday | 09:00 – 17:00
Location: North London