service dispatcher

*Company Overview:*

Since its founding in Switzerland by the Landert Group, TORMAX has set the global standard for entrance automation. TORMAX Canada Inc, headquartered with manufacturing in Langley, British Columbia, is the supplier for Canada with branch operations in Manitoba, Ontario and Quebec. We provide high quality, quick response, technically supported solutions for; Swing Doors, Sliding Doors, Hermetically Sealed (ICU) Doors, Folding Doors, Doors for Extreme Conditions, Escape route & Fire Doors, Semi- Circular Doors, Revolving Doors, Sensor Systems, Manual Controls and Door Management Systems.

*Job Summary:*

Answering to the Branch Manager, TORMAX Vancouver, the Dispatcher - Service, Langley Office, will be responsible for issuing work instructions to a cross functional team that can service and maintain our products and our customer?s existing competitors? products to the highest standards. You will liaise with major customers, Sales Engineers, Service Leaders and field Technicians, as well as the Team Leader Workshop, to ensure that jobs are completed per client timeframes and site requirements. We are looking for a customer service oriented, highly organized, confident, entrepreneurial- minded, Service Dispatcher.

*Major Responsibilities and Key Accountabilities:*

• As a part of a Dispatching team, you will organize the day-to-day activities of the Vancouver Branch field service process, maximizing utilization of personnel and fleet vehicles, while meeting customer commitment times.
• Receive National Service requests and coordinate with other TCA branches or certified Distributor partners to complete these requirements.
• Ensure the delivery of a superior customer experience with high quality components, reliable service, employee training aligned with company policies and values, and education of customers on products and preventative maintenance.
• Confirm component and service work compliance with applicable AAADM?s certifications, government regulations and building codes.

*Other Tasks:*

• Schedule production or parts order fulfillment requirements with the Team Leader Workshop to ensure that product is available to meet customer requirements and timeline commitments
• Analyze and suggest process flow improvements, including capabilities for growth, cost reductions and data management efficiencies.
• Determine and adjust for optimum staffing in relation to schedule requirements.
• Support the cultural alignment with TORMAX Vancouver branch and national Service demands, with all Service provider partners.
• TCA operates in four time zones, two official languages and is available for on-call service for several national retail brands. This position will require participation in on call, after hours schedule availability.

*Education and Experience:*

• Post-Secondary Education, Diploma or Degree in Business or related field preferred
• Two (2) + years successful field operations experience in a commercial construction and/or related field would be considered an asset. HVAC, Electrical, Security systems industry experience would be considered an asset

*Preferred Competencies:*

• Given the decision-making responsibilities, professional persistence, ambition, drive, and self-determination are required.
• Very entrepreneurial and passionate about growing a Service driven business.
• Knowledge of construction site and project management best practices and B2B customer protocols.
• Knowledge in entrance automation and other barrier free product lines would be a strong asset.
• Strong computer skills in MS Office Suite (Word, PowerPoint, Excel) with a user?s knowledge of ERP systems such as Navision, Odoo
• Excellent time management skills and flexibility are required. This position is expected to be very independent and capable of determining their best use of time while working within a hectic repair or renovation marketplace.

*Qualifications:*

• Exceptional professional demeanor and communication skills