Technical Support Representative (Fintech)

At TechBiz Global, we provide recruitment services to top clients from our portfolio. We are currently looking for a Technical Support Representative to join one of our client’s teams in Singapore. Our client is a global payment technology company that helps online businesses accept payments from customers worldwide. The company works with more than 1,000 financial institutions and supports both global and local payment methods. This is a great opportunity for someone with customer or technical support experience who enjoys solving problems, working with clients, and learning more about payment systems and API integrations.

Responsibilities Respond to customer questions through email, Slack, and Skype

Provide high-quality customer and technical support

Help merchants with API integrations

Guide customers through video demonstrations and tutorials

Build and maintain payment processing environments

Investigate technical and payment-processing issues

Identify and document bugs and feature requests

Communicate with merchants, payment partners, and third parties

Work closely with technical and operational departments

Perform manual QA testing of partner integrations

Make sure customer issues are resolved accurately and on time

Previous experience in technical support or customer support

Strong written and verbal communication skills

Good analytical and troubleshooting skills

Strong attention to detail

Ability to organize and manage several tasks

Interest in technology and continuous learning

Ability to quickly learn new systems and features

Proactive and responsible attitude

Good knowledge of Microsoft Office and Google Workspace

Experience using tools such as Zoom, Slack, and Trello

Willingness to work in a 24/7 shift system

Good level of English

Experience with payment systems, API integrations, or manual QA testing would be considered an advantage.

What the company offers Full training provided at the company’s expense

Balanced five-day working week within a 24/7 shift system

Health insurance

Meal vouchers

Annual performance bonus

International company trips

Weekly Happy Hours

Supportive and multicultural working environment

Opportunity to develop technical and payment-industry knowledge