IT Support Engineer

Provide first-line support for hardware, software, Windows, and user issues.

Troubleshoot laptops, phones, printers, and other IT peripherals.

Support Avaya phones and basic network connectivity issues.

Prepare and configure laptops and devices for new employees.

Install and configure required software and applications.

Support email, Microsoft 365, Zoho, and other business applications.

Assist with basic network and Internet troubleshooting.

Record and follow up on IT incidents and user requests.

Maintain IT asset and equipment records.

Escalate complex server, firewall, network, and security issues to senior IT staff.

Provide backup support to the existing Helpdesk resource when required.

Bachelor's degree in IT, Computer Science, Computer Engineering, or a related field.

Fresh graduate or up to 1 year of relevant experience.

Good knowledge of Windows and basic hardware troubleshooting.

Basic knowledge of networking and TCP/IP.

Basic knowledge of Microsoft 365 and email systems.

Good communication and problem-solving skills.

Ability to work under pressure and provide effective user support.

Good documentation and follow-up skills.