Quality Control Specialist

Job Role

• Responsible for supporting quality assurance, food safety compliance, and operational excellence within Fresh Food departments. The role focuses on day-to-day monitoring, auditing, implementation of quality standards, and supporting stores in achieving compliance, reducing customer complaints, and maintaining product safety and freshness

Key Responsibilities

• Support the pre-opening preparation of new stores by monitoring department setup according to approved layouts and brand standards.
• Implement and follow up on quality policies, procedures, and work instructions across Fresh Food departments.
• Conduct routine internal audits and inspections to ensure compliance with quality and food safety requirements.
• Ensure continuous monitoring of product quality and freshness, preventing the presence of expired or non-conforming products in stores.
• Assist in achieving sales targets and profitability by maintaining high quality and food safety standards.
• Collect, analyze, and classify customer complaints, identify root causes, and coordinate corrective actions with store management.
• Monitor food safety, hygiene, and sanitation practices across all Fresh Food sections.
• Follow up on Fresh Food orders to ensure product availability and proper display, supporting sales performance.
• Support and monitor Champions Programs staff, ensuring proper execution of assigned quality and food safety tasks.
• Conduct competitor and market visits to identify best practices and improvement opportunities.
• Ensure compliance with company operational, quality, and food safety policies.
• Support the implementation and maintenance of the Food Safety Management System (FSMS) in stores.
• Follow up on FSMS-related observations, non-conformities, and corrective actions.
• Prepare periodic reports on quality performance, food safety compliance, and audit results.
• Bachelor’s Degree in Veterinary, Agriculture or equivalent
• Minimum 1–3 years of experience in Quality, Food Safety, or Fresh Food Operations
• Intermediate level of English
• Proficient user of Microsoft Office