Service crew

Key Responsibilities:

• Greet customers warmly and assist with seating and ordering.
• Handle feedback or complaints tactfully and escalate when necessary.

• Maintain high standards of customer service and ensure satisfaction.
• Assist in daily opening and closing duties.

• Oversee the service crew to ensure orders are delivered accurately and promptly.
• Ensure cleanliness, food safety, and hygiene standards are upheld at all times.

• Guide and mentor junior staff and new hires on service procedures.
• Lead by example during peak hours and take charge of the dining area when needed.

• Help with scheduling, shift handovers, and basic reporting when assigned.
• Manage cash register, process orders accurately, and handle payment transactions.

• Perform end-of-day reconciliation when required.
• Monitor stock levels of service items (cutlery, napkins, condiments, etc.).

• Assist with restocking and report shortages to management.

Job Requirements:

• Minimum 1–2 years of F&B service experience preferred.
• Strong interpersonal and communication skills.

• Ability to work under pressure and in a fast-paced environment.
• Willingness to work shifts, weekends, and public holidays.

• Basic knowledge of food hygiene and safety practices.

Job Type: Full-time

Work Location: In person at Raffles/ Tampines