Transport Operations Coordinator

School Transport Coordinator

Location: Knowsley/Merseyside — office based

Hours: Full time, 40 hours per week

Pay: £15 per hour — equivalent to £31,200 per year

About the opportunity

We are a home-to-school transport provider working with local councils to organise reliable journeys for children and young people, including those with special educational needs and disabilities.

We are looking for an organised, capable and dependable person to join our office team. You will help coordinate daily school transport, support drivers and passenger assistants, and keep essential records accurate and up to date.

This role would suit someone who enjoys taking responsibility, communicating with people and seeing tasks through to completion.

What you will be doing

• Coordinating daily school-run arrangements and checking that drivers and passenger assistants have the correct journey information.
• Confirming availability and helping organise suitable cover for absences, cancellations and changes.

• Answering telephone calls and responding promptly and professionally to emails and messages.
• Supporting driver and passenger-assistant onboarding, checking required paperwork and following up missing information.

• Maintaining accurate records of licences, insurance, relevant checks, training and document renewal dates.
• Entering and updating journey details, including addresses, school times, allocations and passenger-assistant requirements.

• Checking route details, mileage and pricing information carefully before submitting it for approval.
• Monitoring outstanding tasks, resolving queries and providing clear handovers to colleagues.

• Recording service issues and escalating operational or safeguarding concerns through the appropriate procedures.
• Handling confidential information about children, families, drivers and the business responsibly.

What we are looking for

You should have experience in administration, customer service, scheduling or another busy coordination role.

You will need:

• A confident, professional telephone manner and clear written communication.
• Strong organisation and attention to detail.

• The ability to prioritise and stay calm when several things need attention.
• A proactive approach to following up tasks and resolving problems.

• Confidence using email, spreadsheets and computer systems.
• Reliability, discretion and a willingness to work closely with colleagues.

Experience in transport, taxi dispatch, logistics, care coordination or driver administration would be useful. Applicants with relevant transferable experience are also welcome. Training will be provided on our systems and procedures.

What we offer

• £15 per hour and 40 contracted hours per week.
• 5.6 weeks of paid annual leave.

• Training in our systems and school transport processes.
• A varied role supporting an essential service for children and families.

Annual leave is normally planned around school holidays, when operational demand is lower. Requests outside these periods are considered in advance, subject to cover and approval.

How to apply

Please submit your CV and a short explanation of your relevant experience, including an example of managing several urgent tasks while maintaining accuracy.

Shortlisted applicants may be invited to complete a brief practical exercise reflecting the responsibilities of the role.