Front of House Coordinator

About the company

REED Business Support is supporting a well established professional services organisation based in Newcastle with the recruitment of a professional and personable Front of House Coordinator.

Your tasks

As the first point of contact for visitors and enquiries, you will play a key role in ensuring every client receives a seamless, welcoming, and professional experience. You will support a range of client-facing, facilities, and administrative activities while maintaining exceptionally high service standards.

• Welcome clients and visitors, ensuring a positive and professional experience from arrival through to departure.
• Manage enquiries via reception, telephone, email, and internal systems, responding promptly and efficiently.
• Coordinate meeting rooms, ensuring they are presented to a high standard and fully stocked.
• Handle incoming communications and direct enquiries to the appropriate teams.
• Support hospitality services, including preparing refreshments and arranging catering for meetings and events.
• Assist with client and corporate events, including set-up, hospitality, and clear down activities.
• Process incoming and outgoing post, scanning and distributing documents accurately and efficiently.
• Support facilities-related requests and helpdesk queries as required.
• Maintain stock levels of office refreshments and catering supplies.
• Build strong relationships with colleagues across the business to ensure exceptional service delivery.
• Escalate client concerns or issues appropriately to ensure timely resolution.
• Provide administrative and operational support to wider business teams when required.

Requirements

This is an exciting opportunity for an individual who takes pride in delivering first class service, enjoys working in a fast paced environment, and thrives on building positive relationships with clients and colleagues alike.

To be successful in this role, you will have:

• Previous experience in a customer service, reception, hospitality, or client facing role.
• Outstanding communication and interpersonal skills.
• A professional, approachable, and positive attitude.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a proactive approach to problem solving.
• Good IT skills, including experience using Microsoft Office applications such as Word and Outlook.
• The ability to remain calm and professional when dealing with challenging situations.
• Experience within a professional services environment would be advantageous but is not essential.

• A genuine passion for delivering exceptional customer service.
• A team focused and collaborative approach.
• Flexibility and willingness to support a variety of business functions.
• Professionalism, diplomacy, and excellent relationship building abilities.

How to apply

If you're looking for a role where you can make a real impact on the client experience and be part of a professional, people focused team, we'd love to hear from you!!

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