Customer Service

Your tasks

Aim 目标 Standardize the recruitment criteria, work standards and competency requirements for customer service staff, ensure high-quality pre-sales consultation, after-sales problem handling and customer communication, improve customer satisfaction and maintain brand reputation.

Customer Consultation Timely reply to online messages, phone inquiries about product information, order, delivery and usage problems.

Complaint & Dispute Handling Receive customer complaints, record problem details, coordinate relevant departments to solve issues, give customers clear processing progress and feedback results within specified time.

Order & After-sales Processing Handle return, exchange, refund, repair applications, check order information, follow up logistics and after-sales procedures.

Cording & Sorting Fill in customer service forms, sort customer feedback, summarize common product problems and report to supervisor regularly.

Daily Cooperation Communicate with warehouse, operation, technical team to quickly resolve customer abnormal issues; strictly abide by company service process specifications.

Requirements

Communication ability Fluent oral and written expression, patient and gentle tone, able to accurately understand customer demands, good at comforting emotional customers.

Literacy & Computer Skill Basic office software operation, fast typing speed; clear logical thinking to record customer feedback completely.

Service Attitude Strong sense of service responsibility, no negative words or quarrels with customers, actively follow up unresolved customer issues.

Working Character Patient, careful, resilient, able to bear customer complaints and work pressure

Code of Conduct Requirements 行为规范要求

• Uniform polite service terminology, no vulgar, perfunctory or cold words to customers.
• Protect customer privacy, shall not disclose customer phone, address, order information to irrelevant personnel.
• Do not promise customers any benefits or compensation beyond company rules without permission.
• Keep working accounts safe, do not share customer service login accounts with others.
• Strictly follow company working hours, avoid long-time offline without leave during working period.

How to apply

Please submit your updated resume by using the APPLY NOW button.

Other

E-Commerce Customer Service Officer Location/地点: Woodlands Days/天数 : 6 Days/week Time/时间: Flexiable working Hour Salary/薪水 : up to $2800 (Include lunch)

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

Devon Yang Yue Teng | EA Personnel No.: R24123723