Account Manager – Corporate Clients

Company: RD Ghana Limited

Location: Accra, Ghana

Reports to: Managing Partner

Employment terms: One-month paid trial, followed by six months’ probation. Confirmation is subject to satisfactory performance.

About RD Ghana Limited

RD Ghana Limited is building its team in Accra to develop business relationships and support corporate clients in digital financial services. Relevant solution areas include OristaPay enterprise accounts, cross-border payment collections, supplier payouts and integrations between business platforms and payment services.

About the role

We are seeking an experienced Account Manager to take ownership of corporate client relationships following commercial handover. You will lead onboarding coordination, manage ongoing service needs and resolve complex client issues,

supported by the Sales, Service and Administration Officer.

Key responsibilities

●Receive new clients from the Partnership Manager, ensuring agreed commercial terms, requirements and commitments are documented.

●Own onboarding progress, coordinating documentation support from the Officer and reviews by authorised operations and compliance teams.

• Serve as the main relationship contact for assigned corporate clients.

●Understand client needs, conduct regular check-ins and manage service expectations.

●Take ownership of complex enquiries and escalated issues, coordinating resolution with relevant teams.

• Coordinate technical support for existing clients and keep them informed of progress.
• Maintain account plans and oversee the accuracy of client records.

• Coordinate client billing information and resolve invoicing queries with the designated finance contact.
• Identify opportunities to expand existing accounts and involve the Partnership Manager where proposals or negotiations are required.RD TECHNOLOGIES Accra, Ghana www.rdghana.com.gh

●Report to the Managing Partner on onboarding, account activity, client satisfaction and outstanding issues.

Essential requirements

●A degree in Business Administration, Finance, Marketing or a related discipline, or an equivalent qualification supported by relevant experience.

• At least five years of customer-facing experience, including management of business or corporate accounts.

●Experience coordinating onboarding and resolving client service issues.

• Strong communication, organisational and relationship management skills.

●Good written and spoken English.

●Confidence using spreadsheets, business software and customer relationship management tools.

Desirable experience

●Experience in fintech, banking, payments or international trade services.

●Familiarity with corporate due diligence and cross-border payment processes.

Measures of success

Performance will be assessed against agreed objectives for onboarding completion, client satisfaction, account retention, issue resolution, record accuracy and timely reporting.

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