Maintenance Engineer - Mobile

Carries out repairs to products sold by LOB, e.g. mobile phones and aiming to deliver quality after-sale service and to generate customer satisfaction and repeat sales.

Ensures that work is carried out in line with RAYA working instructions, operating procedures and policies

Executes repair work diligently and in line with promised deliverables and within standard operating procedures

Ensures that Mobile troubleshooting guidelines are observed

Operates with QMS, EMS, OHAS Req. and ESD Req. standards

Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job

Ensures that data and other information is dealt with accurately and in line with standard practice

Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements

Strives to maintain customer satisfaction and to generate repeat work

Impacts on the work of other colleagues and more particularly on the work of those that are involved in customer care (e.g. customer care reps)

Communication Skills

Presentation Skills

Leadership Skills

Time Management

Technical and theoretical know-how on GSM

Technical and theoretical know-how on ESD

Technical know-how on trouble-shooting

Understanding quality of repair and its impact on revenues and profit