RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
About the Role
Strong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.
The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.
This remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends. Travel may also include post-conference meetings or other client-driven meetings.
Essential Responsibilities:
Ticket Building & Backlog Management: Build, refine, and clean up tickets for the Business Systems Admins and Developers, writing clear, well-scoped technical requirements that developers can act on without unnecessary back-and-forth.
AI-Driven Process Improvement: Identify opportunities to apply AI tools and workflows to solve business problems, and help drive adoption of AI-based solutions across teams. Hands-on AI experience is a must for this role.
Cross-Functional Stakeholder Management: Interface with stakeholders across multiple business units to intake, vet, and prioritize requests, translating business needs into clear technical tasks for the development team. Act as the go-between for developers and business systems admins, reaching out to the business to gather clearer requirements or feedback on a ticket so the technical team can stay focused.
Product & Project Ownership: Own the roadmap and backlog for the Business Systems team's initiatives, balancing day-to-day project delivery with longer-term product thinking about what to build next and why.
Cross-Platform Fluency: Quickly learn how a wide range of software applications work (Salesforce and beyond) well enough to scope requests, spot integration or AI opportunities, and ask the right technical questions.
Agile Process Participation: Participate in sprint ceremonies (standups, grooming, retrospectives) to keep work visible and moving, supporting the team's agile process.
Required Skills & Experience:
Technical Project/Product Management: Experience managing technical projects, owning products, or backlogs (ideally for a systems, IT, or business applications team).
High Tech Fluency: While coding is not required, you must be able to quickly understand how different software platforms work and connect (e.g., via APIs), and be comfortable learning new systems on the fly.
Hands-On AI Experience: Demonstrated experience using AI tools (e.g., Claude, Gemini, Slackbot or similar) to solve real business problems.
Technical Communication: Strong ability to translate business needs into clear, well-organized technical tickets and requirements that developers can execute against.
Stakeholder Management: Proven ability to work across multiple business units, filter competing priorities, and communicate clearly with both technical and non-technical audiences.
Desired Skills:
Familiarity or direct experience with the Salesforce ecosystem and how it integrates with third-party tools.
Experience with Slackbot, Claude, Clay, Rovo and/or Gemini, including enterprise administration, workflow automation, or building Claude skills or agents for business use.
Experience writing technical tickets or requirements for software developers.
Familiarity with agile delivery frameworks (Scrum/Kanban) and tools like Jira or similar.
Personal Characteristics & Success Measures
Personal Characteristics
Proactive Problem-Solver: An innovative thinker who doesn't wait for direction but independently seeks out ways to optimize workflows and eliminate team bottlenecks.
Self-Motivated Learner: A self-starter who stays up to date on the rapidly changing landscape of AI capabilities, LLMs, and internal tool integrations.
Great Attention to Detail: Meticulous with project tracking, dependency mapping, and ensuring enterprise data compliance.
Collaborative Partner: Highly enthusiastic, high-energy, and ready to act as a true strategic member of our Business Systems team.
Success Measures
Clear, Actionable Tickets: Business Systems tickets are consistently well-scoped, clearly written, and ready for developers to act on with minimal clarification needed.
AI-Driven Impact: Deliver concrete examples of AI tools or workflows deployed to solve business problems and drive measurable improvements.
Bottleneck Reduction: Proactively identify and deploy automated or AI-driven solutions that reduce friction for stakeholders across the business.
Seamless Collaboration: Act as a reliable partner to both stakeholders and developers, keeping requests, tickets, and system updates moving forward smoothly.
Location/Travel
This remote role can be located anywhere in the United States of America. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!