Collection & Revenue Assurance Supervisor
Obavezno:FinTech
📍 Jakarta, Indonesia | Contract (6 Months)
About the Role 1Engage is looking for a detail-oriented Collection & Revenue Assurance Supervisor to join our team. This role is key to keeping our revenue cycle clean and on track — from collection documentation to close coordination with Sales, Finance, and Commercial teams.
Key Responsibilities
- Conduct regular client visits to discuss and follow up on outstanding payments, billing matters, and supporting documentation.
- Prepare, organize, and maintain all documentation required for the customer collection and invoicing process, including but not limited to BAST (Berita Acara Serah Terima) and Purchase Orders (PO).
- Reconcile transactional and billing data with customers to ensure accuracy and completeness.
- Monitor and analyze Accounts Receivable (AR) aging to prioritize collection follow-ups and identify potential payment risks.
- Proactively follow up with customers and internal Sales teams to secure outstanding supporting documents.
- Coordinate closely with the Finance team to identify and resolve unbilled revenue and billing discrepancies.
- Liaise with Sales and Finance to track and process all incoming customer documentation.
- Review contracts and Statements of Work (SOW) to verify billing scope and ensure PO/PR received by the Commercial team is properly recognized, recorded, and reflected in revenue reporting.
- Support process improvements to reduce billing delays, documentation gaps, and outstanding receivables.
Requirements
- Bachelor's Degree in Accounting, Finance, Business Administration, or a related field
- Minimum 4 years of relevant experience in collections, billing, revenue assurance, or finance operations
- Proficient in Microsoft Excel; familiar with ERP systems
- Working knowledge of AR aging analysis and basic revenue recognition principles
- Familiarity with Indonesian tax documentation (Faktur Pajak/e-Faktur) is a plus
- Strong communication and negotiation skills, with the confidence to follow up assertively across teams
- Solid problem-solving skills and high attention to detail in document-heavy, deadline-driven work
- Understanding of varied payment flows and billing cycles
- Experience in a contract-based or project-based revenue model, and/or the Technology industry, is a plus
Skills: Teamwork, Fee Collection, Data Collection, Telephone Collection, Microsoft Office, Credit Risk, Negotiation Skills, Customer Service, Risk Management, Risk Assessment