Business Systems Analyst - Insurance Product

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Key Responsibilities: Analysis and Solutioning

Identifies business opportunities or solutions to complex business problems and helps determine the optimum project investment path for the enterprise including implementation of new business and technical system solutions

Understands the pros and cons and the corresponding impact of proposed solutions/changes for complex projects to the business systems

Consults with the business area on system-related issues and makes recommendations for better utilizing the available technology

User Story Development/Acceptance Criteria

Using a structured approach, works with key stakeholders to identify the business and technical system solutions that meet their needs and develops a comprehensive set of user stories with requirements and acceptance criteria necessary to create the desired sustainable “to be” business environment

Builds mockups of proposed changes that can be used by development staff to complete front end User Interface changes

Ensures that user stories are complete, consistent, concise, and unambiguous

Ensures that acceptance criteria are all encompassing including negative test cases, edge scenarios, and accounts for all integrations

Documents added functionality and new enhancements using workflow diagrams and process write ups to allow for simplified reference and more comprehensive understanding and specifications for complex system modifications as appropriate

Works with developers, product owners, managers and potentially those from other teams that have a stake or dependency in standard agile amigos sessions to review user stories and acceptance criteria to make sure they are complete and accurate

Efficiently creates system regression test plans that correlate to the acceptance criteria of the stories being deployed to confirm that no system will be impacted outside of what has been planned with the new or enhanced development release

Production Support:

Diagnoses and manages complex software defects and system anomalies to a successful resolution

Works with software developers to resolve complex problems and provides detailed diagnostic information

Consults with end-users concerning corrective actions as needed in a calm and professional manner

Level 3 support for customer and agent issues that require quick troubleshooting

Identifies bottlenecks and proposes solutions to allow for increased functionality on administrative sites that can be used by front end contact center representatives

Training:

Prepares end-user procedures and workflow story boards, and provides end-user training for complex new or changed system functionality as needed

Project Management:

Utilizes appropriate project tracking methodologies and database(s) to manage multiple projects through the project life cycle

Documents moderately complex project phases, provide regular status updates, and assists with creating effective release/implementation plans

Preferred/Desirable Skills 1-2 years of applicable work and/or technical experience

Bachelor’s degree in MIS or other related computer field will substitute for 3 years of work and/or technical experience

Looking for a leader who is not afraid to take the initiative

Excellent interpersonal, verbal, and written communication skills

Excellent presentation skills as well as general negotiation and meeting facilitation skills.

Working knowledge of storyboarding, functional specifications, use cases, activity diagrams, workflow diagrams, etc. is required

Basic understanding in the areas of application programming, database and system design is required.

Experience as an Analyst involving web based applications and services

Knowledge of SQL, HTML, XML

Ability to manage multiple, changing priorities, resolve conflicts and be able to work well under pressure

Ability to work independently with team members (technical and non-technical) and customers to ensure needs and expectations are met in a timely and cost efficient manner

Possess a desire to learn new systems and process within Protective

Employee Benefits:   We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.