Call Center Executive

Job Description Handle inbound and outbound calls professionally and efficiently.

Respond to customer inquiries regarding projects, units, pricing, and company services.

Qualify customer needs and provide accurate information about available properties.

Schedule appointments and site visits for the Sales Team.

Register and update customer information in the CRM system.

Follow up with customers to ensure a positive experience and maintain strong relationships.

Coordinate with the Sales and Customer Service teams to ensure timely handling of customer requests.

Escalate customer complaints or complex inquiries to the concerned department when required.

Achieve the assigned service quality and productivity KPIs.

Ensure compliance with company policies, procedures, and service standards.

Job Requirements A bachelor's degree is required.

1–3 years of experience in a call center, customer service, or contact center role.

Experience in the real estate industry is a plus.

Excellent communication, interpersonal, and active listening skills.

Good command of English.

Proficiency in Microsoft Office applications.

Experience using CRM systems is preferred.

Strong problem-solving and customer handling skills.

Ability to work under pressure and manage multiple tasks.

Flexibility to work rotational shifts when required.