Estate Officer
KEY RESPONSIBILITIESA. Estate Operations & Facilities Management
Manage the day-to-day operations of the estate and ensure smooth delivery of essential services.
Conduct regular inspections of the estate, common areas, facilities, and infrastructure.
Ensure that buildings, amenities, public spaces, and other estate facilities are maintained to the required standards.
Identify maintenance requirements and coordinate timely repairs and corrective works.
Monitor the condition and functionality of estate utilities, facilities, equipment, and shared amenities.
Maintain accurate records of maintenance activities, incidents, inspections, and operational issues.
Follow up with contractors and service providers to ensure work is completed within agreed timelines and standards.
B. Security & Safety Management
Oversee the implementation of appropriate security measures within the estate.
Coordinate with security personnel and monitor the effectiveness of security arrangements.
Ensure that security incidents, breaches, and emergencies are promptly reported and addressed.
Conduct regular checks of estate access points, lighting, perimeter areas, and other security-sensitive areas.
Support the implementation and enforcement of health, safety, emergency, and risk-management procedures.
Escalate significant security, safety, or emergency concerns to management promptly.
C. Landscaping, Cleanliness & Waste Management
Oversee landscaping and grounds maintenance to ensure the estate remains attractive and well-presented.
Coordinate gardening, lawn maintenance, tree care, and other landscaping activities.
Monitor waste collection and disposal services to ensure proper hygiene and environmental standards.
Ensure common areas, walkways, recreational spaces, and other public areas are maintained in a clean and orderly condition.
Liaise with external service providers to address deficiencies in cleaning, landscaping, or waste management services.
D. Resident & Customer Service
Serve as a key point of contact for residents, tenants, and other estate users on operational matters.
Receive, record, and follow up on complaints, service requests, and maintenance concerns.
Ensure resident concerns are handled professionally, courteously, and within reasonable timelines.
Maintain positive relationships with residents and other estate stakeholders.
Communicate estate notices, operational updates, rules, and other relevant information as required.
E. Estate Rules & Regulatory Compliance
Enforce estate rules, regulations, policies, and community standards fairly and consistently.
Monitor compliance with approved guidelines relating to parking, noise, waste disposal, access, property use, and other estate matters.
Identify and report violations to management and follow up on corrective action.
Ensure estate operations comply with applicable health, safety, environmental, and property-management requirements.
Maintain appropriate documentation relating to incidents, violations, inspections, and compliance matters.
F. Contractor & Service Provider Coordination
Coordinate and monitor contractors, suppliers, and outsourced service providers operating within the estate.
Verify that contracted services are delivered according to agreed specifications and standards.
Monitor service quality, attendance, performance, and adherence to estate procedures.
Report poor performance or service deficiencies and recommend appropriate corrective action.
Support the evaluation and review of estate service providers where required.
G. Reporting & Administration
Prepare regular reports on estate operations, maintenance, incidents, complaints, and service delivery.
Maintain accurate records of estate activities, inspections, repairs, incidents, and contractor performance.
Monitor recurring operational issues and recommend practical solutions.
Assist management in preparing operational plans and budgets where required.
Perform other duties related to estate operations as assigned by management.
- MINIMUM QUALIFICATIONS
A Degree or Diploma in Estate Management, Property Management, Facilities Management, or a related field .
Minimum of five (5) years' relevant working experience in estate management, property management, facilities management, or a related environment.
Good working knowledge of estate/property operations and facilities management practices.
Good understanding of basic health, safety, security, and environmental requirements.
Good moral and faith standing.