Technical Account Manager

About the company

Optivian builds Ollie, an AI sales co-worker that knows your deals inside out and works side by side with sales reps. Ollie connects to your CRM, understands every deal through emails, calls and meetings, and proactively does the work: generating business cases, drafting follow-ups, coaching reps and keeping your pipeline moving without being asked.

We're a VC funded pre-seed company with a founding team that previously scaled their SaaS business from zero to over $40M ARR selling into enterprise customers like Google, Amazon, and Salesforce. We came out of stealth in January this year and have since signed customers such as Supermetrics, M- Files, Duunitori, Bracket, Jobilla and many others with zero churn and revenue growing every month. This is a rare chance to join early and help shape where we go next.

Your tasks

You'll be Optivian's first Technical Account Manager, based with the team in Helsinki, and in a hybrid role that spans customer support, getting customers live, solution engineering and pre-sales technical support. You'll make sure every customer gets real, measurable value from Ollie, owning the technical relationship from the first technical conversation before a deal closes through rollout and everyday use. You'll sit between our customers, the sellers and the product team.

You'll run the end-to-end technical customer journey day to day and sharpen it as we grow: refine how we get customers live and connected to their data-sources, define the tasks for Ollie together with the customer, measure adoption and health, and turn happy users into long-term advocates and references.

Ollie is an AI sales co-worker that lives inside our customers' most important systems: their CRM, email, calendar and call recordings. Getting it right means being equally comfortable configuring an integration and coaching a sales leader on how their team should work with an AI co-worker. The role is a mix of technical and customer understanding, where you will be understanding customer needs and using AI agents, our CLI’s and codebase to find the right technical solution for each customer.

Pre-sales technical support. Join our AEs on technical calls, answer integration questions, and scope what a successful rollout looks like before the deal closes.

Getting customers live. Run technical kickoffs and rollouts: connecting and mapping Ollie to customers' CRM, email, calendar and call tools, configuring it to their sales process, and getting reps using it in their first weeks.

Solution engineering. Design how Ollie fits each customer's stack and sales process: map their CRM data and workflows, set up integrations and configurations, and spot where a tailored setup unlocks more value.

Adoption and value. Track usage and account health, spot accounts drifting early, and work with the customers' sales leaders to embed Ollie in how their teams actually sell. Build the business case for value that customers can take to their own leadership.

Customer support. Be the go-to person for customers' users, sales leaders, RevOps and IT teams. Answer questions, troubleshoot and reproduce issues, coordinate fixes with engineering and keep customers informed until they're resolved.

Voice of the customer. Feed structured insight back to the founders and product team: what's working, what's missing, and what customers will pay for next.

Improve how we work. Develop our processes, methods, documentation, help content and health metrics so customer success scales.

Requirements

Must-haves

• 3+ years in a customer-facing technical role at a B2B SaaS company: Technical Account Manager, Solutions Engineer, Implementation Consultant or Customer Success Manager with a strong technical bent.
• Experience across support, implementation and pre-sales, and you're happy switching between them on the same day.
• Technically capable: you can query and analyse data yourself and you're comfortable with integrations, APIs, permissions and data flows. Comfortable working with Claude Code / Codex, Github, SQL, etc.
• A track record of getting customers live and driving adoption, with retention outcomes you can point to.
• Entrepreneurial: you've built a process where none existed, you thrive in ambiguity and you fix things without waiting to be asked.
• Based in Helsinki, Finland.
• Excellent written and spoken English.

Nice-to-haves

• Early-stage startup or first account management/technical support/customer success hire experience.
• Experience with sales tech or revenue intelligence tools.

What we offer

A ground-floor seat. Optivian's first Technical Account Manager, working directly with the founders to define how we maximise the value and look after customers.

Real ownership. A say in how customers go live, succeed and grow with Ollie, and room to shape the way we do it.

A strong founding team. Direct collaboration with founders who've built and scaled global SaaS companies successfully before.

Competitive salary + stock options. A competitive salary and stock options.

Other

Based in Helsinki. Work side by side with the founders and product team at our Helsinki office.