Business Operations Analyst

We're looking for a Business Operations Analyst to help us understand what's actually happening in our operations, and act on it. You'll analyzedata to identify trends and bottlenecks, build the reporting that keeps the business honest about its own numbers, and work directly with cross-functional teams to get issues resolved, not just flagged.

This is a hybrid role by design: strong analytically, comfortable owning outcomes operationally. You'll move between SQL and dashboards one hour, and a coordination call with a partner or vendor the next.

KEY RESPONSIBILITIES

• Analyze operational data to identify trends, bottlenecks, and root causes behind performance gaps, using SQL and other data tools rather than relying solely on pre-built reports
• Build and maintain dashboards and reports that track key business metrics, and keep them accurate as processes change

• Partner with cross-functional teams operations, product, data, customer-facing teams, and external vendors or partners to resolve issues that show up in the data
• Own day-to-day coordination on assigned operational workstreams: chasing open items, following up with stakeholders, and making sure issues don't stall for lack of ownership

• Document and maintain SOPs for recurring processes, and flag where a manual process is a candidate for automation
• Conduct root cause analysis on operational failures and recommend concrete fixes, not just point out the problem

• Communicate findings clearly to stakeholders and leadership, translating data into a decision, not just a chart

WHAT WE'RE LOOKING FOR

• Bachelor's degree in Business, Analytics, Operations, or a related field, or equivalent practical experience
• Prior experience in a business operations, analytics, or similar role

• Working SQL skills ,comfortable writing your own queries, not just filtering an existing dashboard
• Proficiency with a BI tool (Tableau, Power BI, Looker, Zoho Analytics, or similar) and strong Excel skills

• Excellent communication and stakeholder management ,you'll regularly be the point of contact on time-sensitive issues
• Strong analytical and structured problem-solving skills

• Comfortable with ambiguous or incomplete data, and with managing multiple priorities at once

NICE TO HAVE

• Experience in supply chain, logistics, or e-commerce operations
• Familiarity with ERP systems and reconciliation processes

• Exposure to process automation or workflow tooling

<