Account Management Associate
Job Overview The Account Management Associate is responsible for building and maintaining strong relationships with assigned clients, ensuring high levels of customer satisfaction and service delivery. This role serves as the primary point of contact for clients, focusing on account retention, revenue growth, and identifying opportunities to expand business through Ninja Van’s suite of services.
Key Responsibilities
- Account Management
Act as the main point of contact for assigned clients
Manage and resolve client issues and escalations promptly and effectively
Drive revenue growth through upselling and cross-selling opportunities
Conduct Monthly and Quarterly Business Reviews with clients
- Stakeholder Management
Build strong, long-term relationships with key client accounts
Collaborate closely with internal teams to resolve operational issues
Ensure seamless communication between clients and internal stakeholders
- Data Collection & Analysis
Prepare and present performance reports and shipping data to clients
Monitor service performance and ensure adherence to service standards
Analyse trends and identify improvement opportunities
- New Business & Product Development
Support the identification and development of new business opportunities
Propose enhancements or new solutions based on client needs
Collaborate with the Account Management Manager on strategic initiatives
Key Requirements 2 years of experience in account management or a client-facing role
Strong interpersonal and communication skills
Good presentation and negotiation abilities with the ability tomultitask and thrive in a fast-paced environment
Diploma in any field (Degree preferred)
Strong business acumen with a focus on profitability
Relationship-building skills across all stakeholder levels
Adaptability in a dynamic and evolving work environment
Proficient in English (spoken and written)
Additional language is an advantage