Front Desk Officer

Responsibilities:

Listen to customer concerns, answer questions, and provide information about the company’s services.  ⁠Follow communication guidelines, policies, and procedures. Make service recommendations to customers based on their needs and preferences. Sort articles before tagging, separating them by fabric, color, cleaning technique, or dirt content for chemical application. Sort and weigh articles by issuing the right invoice and customer’s name with the necessary details. Paying attention to proper details and being accurate with the customer’s expected time of pick-up Inform existing customers of promotions and deals such as an increase in price updates and discounts or bonuses. Maintain front desk area and ensure it is presentable Perform other duties as assigned

Requirements:

2+ years of experience in a similar front desk role Excellent communication and customer service skills Ability to work independently and as part of a team Basic knowledge of laundry operations and services Proficiency in Microsoft Office and other relevant software Ability to lift up to 10kg and work in a fast-paced environment HND/BSc in a relevant field Must be 28 years old  Must be living in Abraham Adesanya Axis  Must be willing to work Monday-Saturday (8AM-8PM) and Sunday (8AM-11AM)