Front of House
(FOH) / Service Crew
Job Overview
The Front of House Crew member is the face of the restaurant, responsible for delivering warm, attentive, and efficient customer service. You will manage guest interactions from arrival to departure, handle food and beverage orders accurately, and maintain a clean, welcoming dining environment in compliance with local hygiene standards.
Key Responsibilities
Guest Service & Hospitality
- Welcome guests warmly upon arrival, manage walk-ins, and assist with seating arrangements.
- Present menus, explain food and beverage options, and make confident recommendations.
- Anticipate guest needs and respond promptly to requests, inquiries, or feedback.
Order Taking & Table Service
- Accurately take food and drink orders via the Point of Sale (POS) system and relay them to the kitchen or bar.
- Serve dishes and beverages promptly and professionally.
- Clear tables, reset dining areas, and restock cutleries, glassware, and condiments between seatings.
Operations & Cashiering
- Handle customer billings and process payments (Cash, NETS, Credit Cards, PayNow/QR) accurately using the POS terminal.
- Assist with daily opening and closing duties, inventory checks, and station restocking.
- Maintain high standards of cleanliness across the dining room, service stations, and guest washrooms.
Teamwork & Safety
- Coordinate smoothly with kitchen and bar teams to ensure timely order fulfillment.
- Adhere strictly to Singapore Food Agency(SFA) food hygiene and workplace safety guidelines.
Requirements & Qualifications
- Experience: Open to entry-level candidates with a strong service mindset; prior F&B or hospitality experience is an advantage.
- Skills: Basic English communication and interpersonal skills. Familiarity with POS operating systems is a plus. Ability to thrive in a fast-paced, high-pressure environment.
- Physical Demands: Ability to stand and walk for extended shift durations and handle light physical tasks.
- Work Schedule: Willingness to work flexible shifts, including weekends, public holidays, and split shifts as required by outlet operations.