Customer Service Engineer
Provide technical support to customers regarding glass container performance and quality.
Investigate customer complaints related to glass defects, breakage, dimensional issues, and packaging.
Conduct root cause analysis and recommend corrective and preventive actions (CAPA).
Visit customer sites to evaluate filling line performance and identify improvement opportunities.
Coordinate with Quality Assurance, Production, Manufacturing, Sales, and R&D teams to resolve customer issues.
Review customer specifications and ensure products comply with agreed technical requirements.
Support new product development, qualification, and customer approval processes.
Prepare technical reports, complaint analysis, and performance summaries.
Monitor customer quality KPIs and identify trends for continuous improvement.
Provide technical training and guidance to customers regarding proper handling and use of glass containers.
Participate in audits, trials, and customer technical meetings.
Ensure compliance with food safety, quality, environmental, and safety standards.
Bachelor's degree in mechanical engineering, Materials Engineering, Chemical Engineering, Industrial Engineering, or a related field.
0–2 years of experience in manufacturing, packaging, or technical customer service.
Experience with glass production processes is preferred.
Knowledge of quality management systems (ISO 9001, FSSC 22000, or similar) is an advantage.
Required Skills Strong technical problem-solving and analytical skills.
Knowledge of glass defects, container specifications, and manufacturing processes.
Understanding of statistical analysis and quality tools (8D, Fishbone Diagram, 5 Why, SPC, Pareto Analysis).
Excellent communication and customer relationship management skills.
Ability to prepare technical documentation and presentations.
Project management and organizational skills.
Proficiency in Microsoft Office; knowledge of ERP and quality management software is an advantage.
Ability to travel frequently to customer sites.