Delivery Lead

Responsibilities Enabling delivery Enable and facilitate cross-functional teams to deliver valuable outcomes aligned with business priorities, across software, product, contact centre, operational and business change delivery.

Facilitate the planning and coordination of delivery activities across multiple teams and pull together a cohesive delivery approach with the team rather than imposing one.

Create and maintain a delivery plan alongside the wider team, then track, report and share progress openly against it.

Provide delivery assurance: assess delivery status honestly and highlight and help eliminate anything that threatens to destabilise delivery.

Monitor delivery progress and identify risks, dependencies and impediments, working collaboratively to resolve them and putting strategies in place to reduce them recurring.

Take an idea from a stakeholder at inception and facilitate it right through to implementation, live operation and benefit realisation, including engagement with business change and operational teams.

Ceremonies, facilitation and visualising the work Facilitate the full rhythm of delivery ceremonies both remotely and in person, including daily stand-ups, planning, backlog refinement, reviews and demonstrations, retrospectives, and cross-team coordination sessions. Keep them purposeful, well attended and genuinely useful, and adapt the format when it stops serving the team.

Help teams visualise their work so that flow, priorities, blockers and progress are obvious at a glance. This includes maintaining clear and current delivery boards, making work in progress and bottlenecks visible, and using simple measures such as flow, cycle time and throughput to prompt better conversations.

Ensure that extended delivery teams practise the core principles of collaboration, prioritisation and visibility every day.

Run workshops and collaborative sessions that bring people together, surface differences of view early, and reach decisions the group can commit to.

Facilitate teams made up of colleagues from LIPS Healthcare, partners, suppliers and third parties, creating one team feel across organisational boundaries.

Coaching and team development Coach and support teams in adopting agile and lean ways of working, enabling self-management, ownership, accountability and high performance.

Create a working environment where the team can self-manage, take responsibility, innovate, experiment and learn, including learning from things that do not go to plan.

Coach individuals and teams at all organisational levels to embed continuous improvement into their normal ways of working, not as a separate initiative.

Advocate for effective ways of working both inside and outside the team, helping stakeholders understand how and why the team works the way it does.

Promote a culture of continuous improvement, transparency, accountability, psychological safety and collaboration.

Stakeholders, outcomes and adoption Work closely with stakeholders to ensure alignment of priorities, delivery objectives and expected business outcomes.

Work with an array of roles including technical, clinical, operational, business, research and product stakeholders to align and enable them to achieve successful outcomes.

Build and maintain trusted relationships with relevant stakeholders across the organisation and with external partners.

Encourage iterative delivery, continuous feedback and value-driven decision-making throughout the delivery lifecycle.

Support the successful adoption and operational transition of delivered solutions by collaborating with business, operational and change stakeholders, so that value is realised in practice and not just at go live.

Build contextual awareness of other delivery teams, products and services, and understand how they affect and are affected by your team's work.

Required Skills Delivery craft Proven experience as a Delivery Lead, Agile Delivery Lead, Scrum Master, Delivery Manager or in a similar delivery leadership role, gained at senior level.

Deep understanding of agile, lean and iterative delivery principles. You know how and when to implement them using a range of methodologies, and you can choose the most appropriate approach for the delivery context rather than applying one framework by default.

An outcome-driven rather than output-driven mindset. You can deliver value in a measured way, recognise when you are not, and know how to respond to change.

Understanding of the benefits of iterative development and continuous delivery, and the ability to drive them within a team.

Strong knowledge of what is genuinely entailed in delivering software, technology-enabled change and operational change, including what tends to go wrong and why.

Proven track record of working with multidisciplinary teams aligned to shared goals and objectives.

Experience of working across multiple teams and products, building the contextual awareness needed to spot dependencies and knock-on effects early.

Demonstrated ability to identify, assess, manage and mitigate delivery risks, dependencies and impediments, and to devise strategies that remove them.

Facilitation and coaching Excellent team facilitation skills, with the ability to bring people together remotely and in person for a wide range of ceremonies and events, including daily stand-ups, planning, refinement, reviews and retrospectives.

Strong servant leadership and coaching skills, with the ability to empower multidisciplinary teams and grow their capability over time.

Practical experience of helping teams visualise their work and manage flow, using boards, work in progress limits and simple delivery metrics to make progress and blockers visible.

Ability to work with teams and stakeholders at all organisational levels to embed continuous improvement in all ways of working.

Experience creating environments in which teams self-organise, take ownership, innovate and learn.

Context and relationships Experience delivering technology-enabled products, software solutions, digital transformation, operational or service delivery initiatives. Experience across more than one of these is particularly valuable at LIPS Healthcare, where delivery teams take many forms.

An understanding and appreciation of the existing solutions and initiatives being delivered or chosen, sufficient to hold informed conversations with squads and delivery team and to recognise when a solution carries delivery risk.

Excellent stakeholder management and influencing skills, with the ability to build trusted relationships across technical, clinical, operational and business teams.

Strong communication, facilitation and conflict resolution skills in both remote and face-to-face environments.

Experience of working alongside clients, partners and suppliers, creating a single collaborative team across organisational boundaries.

Experience fostering continuous improvement, collaboration, transparency and high-performing delivery teams.