Senior Technical Customer Success Manager

Accountabilities: Own the end-to-end post-sales customer lifecycle for an assigned portfolio of enterprise and commercial customers.

Act as a trusted technical advisor for customer stakeholders, including IT teams, security professionals, administrators, and executive sponsors.

Develop and execute customer success plans aligned with business objectives, technical priorities, and adoption goals.

Drive customer onboarding, product adoption, platform optimization, and time-to-value outcomes.

Monitor customer health, identify risks, and develop proactive strategies to improve retention and customer satisfaction.

Support customers with technical configuration, deployment guidance, integrations, feature adoption, and workflow optimization.

Manage complex customer escalations by coordinating with internal teams to ensure effective issue resolution.

Translate customer feedback and technical insights into actionable recommendations for product and engineering teams.

Conduct business reviews and executive check-ins to demonstrate value, discuss progress, and identify future opportunities.

Partner with account teams to support customer growth initiatives and identify expansion opportunities.

Stay current with technology trends and test new features or integrations to provide informed customer guidance.

Participate in customer visits or company events when required.

Requirements:

5+ years of customer-facing experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, or enterprise technical support roles.

At least 3 years of experience in a technical role with strong customer interaction.

Proven ability to manage strategic customer relationships and communicate effectively with executive stakeholders.

Strong technical expertise in areas such as identity and access management, security, device management, integrations, or related technologies.

Experience with several of the following: SAML, SCIM, SSO, Active Directory, LDAP, Okta, Google Workspace, Windows/macOS/Linux administration, MDM, endpoint management, REST APIs, or Zero Trust frameworks.

Hands-on experience with software configuration, troubleshooting, system administration, and technical implementation.

Knowledge of authentication technologies, including Single Sign-On, SCIM, JIT provisioning, and SAML.

Experience with scripting and automation, including PowerShell, is preferred.

Familiarity with cloud technologies such as AWS services is a plus.

Strong problem-solving skills with the ability to diagnose technical challenges and translate solutions into business value.

Excellent verbal and written communication skills in English.

Strong organizational and time-management abilities in a fast-paced SaaS environment.

Proactive mindset with the ability to independently manage priorities and customer engagements.

Bachelor’s degree and experience in IT administration or technical support are preferred.

Benefits:

Fully remote work opportunity within India.

Opportunity to work in a global, remote-first technology environment.

Exposure to complex enterprise customers and advanced SaaS technologies.

Collaborative culture with opportunities to work closely with technical and business teams.

Professional growth opportunities through continuous learning and involvement in innovative projects.

Opportunity to influence customer strategies, product improvements, and technical best practices.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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