Junior Application Support Engineer

Title: Junior Application Support Engineer (L2)

About the Role: We are looking for a passionate Computer Science graduate to act as the technical bridge between customer service and our senior engineers. You will investigate complex user issues, inspect network traffic, and analyze API responses to pinpoint the exact root cause, ultimately saving senior developer hours and speeding up resolution times.

Key Responsibilities L2 Triage: Act as the first line of technical escalation to investigate and reproduce bugs reported by customer service.

Technical Diagnosis: Inspect CRM network logs, analyze API payloads, and read JSON responses to identify the source of the problem.

Detailed Reporting: Provide senior engineers with precise bug reports, including failing endpoints, error logs, and reproduction steps so they can jump straight to fixing the issue.

Cross-Platform Support: Diagnose issues across both our mobile applications and web platforms.

What We Are Looking For Education: Bachelor’s degree in Computer Science or Software Engineering.

Core Skills: Strong understanding of client-server architecture, REST APIs, and HTTP methods/status codes.

Mobile Experience: Hands-on experience or academic projects involving Mobile Development (e.g., React Native, Android, iOS).

Web Experience: Basic familiarity with Web Development (front-end fundamentals or frameworks).

Debugging Tools: Proficiency with browser DevTools (Network tab) and API clients like Postman.

Mindset: Highly analytical problem-solver with excellent communication skills to translate technical errors for non-technical teams.

Bachelor's degree in Computer Science or Software Engineering or equivelant

Strong understanding of client-server architecture, REST APIs, and HTTP methods/status codes

Hands-on experience or academic projects in Mobile Development (React Native, Android, or iOS)

Basic familiarity with Web Development (frontend fundamentals or frameworks)

Proficiency with browser DevTools (Network tab) and API clients like Postman

Highly analytical problem-solver with strong communication skills to explain technical issues to non-technical teams