Customer Intelligence Analyst (Contract)

Requirement Diploma/ Degree in with prior experience in the FMCG industry, logistics, order management or similar will be an advantage Able to work independently Have strong interpersonal and communication skills and able to work across multifunctional teams Have a customer-oriented mindset Responsibilities Manage daily operations for the Order to Cash process, including Return, Rejection and Re-Delivery Communicate with customers for any requests & enquiries on the customers' orders and claims request Collaborate with back-end operations team and physical distribution teams to ensure orders and claims are processed and dropped timely & accurately Handling of order related incidents including non-quality, rejections, returns, shortages Doing data reporting and data analysis support the Order to Cash(OTC) process from end-to-end, Ensuring customer's orders are delivered in accordance with the needs and requirements of our customers Work Location West area