IT Support Intern

Responsibilities:

Provide first-level technical support to staff. Troubleshoot computer hardware and software issues. Assist with resolving printer, network, internet, and connectivity issues. Set up and configure computers and other company devices. Assist staff with company email, Google Workspace, and other work applications. Install, update, and maintain approved software and applications. Assist with user account setup and access management. Maintain records of IT issues and resolutions. Assist with basic network and system maintenance. Monitor and maintain IT equipment and accessories. Keep an updated record of company IT equipment. Escalate complex technical issues to the appropriate technical team. Assist with basic data backup and system maintenance activities. Support the IT team with other technical tasks as assigned.

Requirements:

Currently studying or recently graduated in Computer Science, Information Technology, Computer Engineering, or a related field. Basic knowledge of computer hardware and software. Basic troubleshooting and problem-solving skills. Good communication and interpersonal skills. Ability to work with staff across different departments. Good organizational skills and attention to detail. Willingness to learn new technologies and systems.

Key Skills:

Technical troubleshooting Computer hardware and software Networking fundamentals Google Workspace Problem-solving Communication Attention to detail Technical support Teamwork