receptionist

Job Description:

The Flowlabs Receptionist will be responsible for administrative and logistics functions necessary for the smooth operations of Flowlabs. This position requires a combination of office administration and customer service, to ensure efficient operations while providing a welcoming and professional environment for patients and staff.

Responsibilities of Flowlabs Receptionist:

o Maintaining dignity and respect for all patients

o Greeting patients, answer and direct phone calls,

o As the primary point of contact for patients, provide excellent customer service

o Developing knowledge and expertise with the Flowlabs Portal, SCA systems, and registration to assist patients

o Assist patients with booking appointments including cancellations and rebooking answering patient inquiries

o Correcting and updating portal data

o Front desk administration including faxing and receiving inquiries Supporting laboratory staff as required

o Timely follow-up, correction and re-submission of errors

o Assisting patients with on-line payment processing

o Maintaining a clean. tidy, and organized workspace

o Ensuring patient confidentiality and accuracy of documentation, ensuring all confidential information is maintained in a secure fashion

o Collaborate with all Flowlabs staff to ensure seamless patient care

o Aiding in creation of mail in devices and sample kits

o Managing in and out courier services

Pay: $23.00 per hour

Expected hours: 37.5 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• RRSP match

Language:

• English (required)

Location:

• Toronto, ON M5G 1N8 (preferred)

Work Location: In person