Lead UX Designer

Job Description

• We are seeking an experienced Lead UX Designer to drive the design of intuitive, accessible, and user-centric digital products that serve citizens and businesses.
• This role will lead the UX function, establish design standards, and collaborate with cross-functional teams to deliver impactful digital experiences aligned with product goals and accessibility requirements.

Key Responsibilities

• Lead, mentor, and inspire a team of UX/UI designers, ensuring high-quality design outcomes and continuous professional growth.
• Establish, maintain, and evolve the organization's design system, component library, and UX standards to deliver consistent and scalable user experiences.
• Design user journeys, wireframes, high-fidelity mockups, and interactive prototypes across the product lifecycle.
• Conduct user research, stakeholder interviews, usability testing, and design validation to inform product decisions.
• Collaborate closely with Product Managers, Product Owners, Developers, and business stakeholders to translate business requirements into intuitive digital experiences.
• Apply design thinking methodologies to support product discovery, ideation, and roadmap planning.
• Ensure all designs comply with accessibility standards, responsive design principles, and established design guidelines.
• Participate in Agile ceremonies, including sprint planning, design reviews, retrospectives, and product demonstrations.
• Analyze user feedback, usability metrics, and product analytics to continuously improve user experience.
• Maintain and enhance design documentation, design systems, and reusable design assets.
• Advocate UX best practices and promote a user-first culture across cross-functional teams.

Required Qualifications

• Minimum 7+ years of experience in UI/UX or Product Design, including at least 2 years in a leadership or lead designer role.
• Experience delivering digital products within Agile or Scrum environments.
• Strong portfolio demonstrating end-to-end UX design, user research, and product thinking.
• Excellent communication, presentation, and stakeholder management skills.
• Technical Skills Expertise in Figma, Sketch, Adobe Creative Suite, and modern prototyping tools.
• Strong knowledge of user-centered design principles, information architecture, interaction design, and responsive design.
• Experience conducting user research, usability testing, A/B testing, and design validation.
• Familiarity with accessibility standards and inclusive design best practices.
• Working knowledge of HTML and CSS with an understanding of technical implementation constraints.
• Experience working with design systems, component libraries, and scalable design frameworks.
• Familiarity with Jira, Confluence, or similar collaboration tools.

Preferred Qualifications

• Experience designing digital products for the Government or Public Sector.
• Knowledge of product analytics, data visualization, and user behavior analysis.
• Experience facilitating design workshops and product discovery sessions.
• Strong understanding of design thinking methodologies and product development lifecycles.
• Ability to balance user needs, business objectives, and technical feasibility to deliver exceptional digital experiences.