Service Admininistrator

ERP & Documentation: Create and maintain customer, machine, and service master data. Information and database cleanup. ERP data entry for: Service Reports Spare Parts Time & Material Jobs Installed Base Archive all service documents. Administrative Support: Prepare service files before billing. Verify engineers' reports before submission. Maintain contracts and service documentation. Prepare monthly operational reports. Maintain document control and compliance. Purchasing & Vendors: Create purchase requests. Follow up with suppliers. Maintain vendor database. Track purchase orders until delivery. Fleet Management: Update fleet records. Schedule maintenance. Track licenses and insurance. Generate fleet reports. HR & Administration: Coordinate attendance records for engineers. Prepare administrative letters when needed. Support employee documentation. Reporting: Prepare weekly and monthly dashboards. Generate operational statistics. Export ERP reports.

Bachelor's degree in Business Administration, Information Technology, or a related field.

1–3 years of experience in service coordination, customer service, or administrative support, preferably in the IT or technology industry.

Strong organizational and time management skills.

Excellent communication and interpersonal skills.

Ability to coordinate multiple service requests and priorities simultaneously.

Proficiency in Microsoft Office (Excel, Word, Outlook).

Experience using ERP or CRM systems (e.g., Odoo, SAP, Microsoft Dynamics) is an advantage.

Basic understanding of IT products, maintenance services, and service ticketing processes is preferred.

Ability to work under pressure and meet deadlines.

Strong attention to detail and problem-solving skills.

Good command of written and spoken English.

Team player with a proactive and customer-focused attitude.