IT Service Management Intern

Assist in monitoring and managing IT service tickets through the organization's ticketing system.

Support the logging, tracking, and resolution of incidents and service requests.

Coordinate with IT teams to ensure timely follow-up and closure of tickets.

Help maintain accurate records of IT incidents, requests, and service activities.

Assist in preparing service management reports, dashboards, and performance metrics.

Support the creation and updating of IT documentation, knowledge base articles, and standard operating procedures.

Participate in problem management and root cause analysis activities when required.

Provide basic technical support and guidance to end users.

Assist in conducting user satisfaction surveys and gathering feedback on IT services.

Support continuous improvement initiatives for IT service delivery processes.

Perform administrative and other tasks assigned by the Service Management Team.

Currently enrolled in a Bachelor's Degree program in Information Technology, Computer Science, Information Systems, or a related field.

Basic understanding of IT infrastructure, systems, and support processes.

Familiarity with IT Service Management (ITSM) or ITIL concepts is an advantage.

Proficient in Microsoft Office applications (Excel, Word, and PowerPoint).

Strong analytical, organizational, and problem-solving skills.

Good verbal and written communication skills.

Ability to work effectively in a team environment and manage multiple tasks.

Willingness to learn and adapt to new technologies and processes.