Deli Operations Supervisor
Obavezno:Lead
About PRALET by Creative Culinaire Academy
PRALET is a deli and bakery. We're known for sourdough sandwiches, sourdough donuts and coconut-based smoothies. We’ve operations in both Singapore and Bangkok. We're building the systems, team and standards to grow across South East Asia.
Operations Supervisor Role
You will run day-to-day operations for PRALET by Creative Culinaire Academy Singapore. You'll lead the operations team and own operational performance (sales, costs, quality, people and customer experience). This is a hands-on role, and you will work closely with our management team.
JobResponsibilities
Outlet Operations
- Oversee daily operations including opening and closing standards, service flow and product availability
- Make sure SOPs are followed and keep improving them for service, food safety, hygiene
- Make sure inventory and weekly stock take are done
- Ordering beverage and packaging supplies
People and team leadership
- Lead and manage your operations team
- Plan and schedule staff rosters to meet minimum daily crew levels
- Oversee attendance and timekeeping for both full and part timers
Quality and customer experience
- Ensure customer service and product standards are followed and maintain at all times
- Keep delivery operations on Grab and Foodpanda running smoothly, including menu accuracy, prep times and ratings
Cross-functional
- Work with Sales & Marketing on campaign execution, product launches, collaborations, and B2B/event fulfilment
- Report weekly to the COO on operations KPIs, issues and recommendations