Quality Assurance - Mandarin Speaking
Obavezno:Principal
What you’ll do: Main responsibilities:
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations,...
- At least 1 years in Customer Services/Contact Center/BPO industry.
- Willing to work on flexible schedule
- Mandarin fluently + English in communication
- Customer Services mindset