Guest Relations Executive (Floater)

The Floater provides flexible support across Reception, Hospitality, Pantry, and Barista services based on daily operational requirements. The role requires a customer-focused and adaptable individual who is comfortable supporting different functions and locations while maintaining high service standards. Job Responsibilities Reception Welcome and assist visitors in a warm, friendly, and professional manner.

Manage visitor registration, access passes, and reception procedures.

Answer and direct telephone calls, enquiries, and requests appropriately.

Manage meeting room bookings and reservations through the internal booking system.

Respond to emails relating to reservations, catering enquiries, and hospitality requests.

Provide information on meeting rooms, facilities, multimedia equipment, setups, and events.

Support administrative duties such as printing, copying, scanning, and luggage storage.

Butler / Hospitality Provide attentive and professional service to clients, guests, and employees.

Anticipate guest needs and respond to requests promptly.

Prepare and maintain meeting rooms and conference spaces to ensure they are clean and presentable.

Set up and clear meeting rooms, catering, and events.

Serve food and beverages during meetings and functions.

Coordinate catering requirements with clients, internal teams, and external vendors.

Support internal and external events in coordination with the Facilities Management team.

Pantry Maintain pantry areas to ensure they are clean, organised, and well-stocked.

Monitor pantry supplies and replenish beverages, snacks, condiments, and consumables as required.

Conduct regular stock checks and assist with inventory management.

Prepare and serve beverages and light refreshments when required.

Maintain cleanliness of pantry equipment, crockery, utensils, and service areas.

Support meeting and catering setups as required.

Barista Prepare and serve coffee, tea, and other beverages according to service standards.

Operate coffee machines and other beverage equipment safely and correctly.

Provide friendly and efficient customer service.

Maintain cleanliness and organisation of the coffee bar and equipment.

Monitor beverage ingredients and supplies and replenish stock as required.

Follow food safety, hygiene, and workplace safety requirements.

General Provide coverage across Reception, Butler/Hospitality, Pantry, and Barista functions based on operational and manpower requirements.

Maintain high standards of customer service and professional presentation.

Follow company policies, security procedures, food safety, hygiene, and workplace safety requirements.

Work collaboratively with team members to ensure smooth daily operations.

Perform other reasonable duties as assigned by Management.

Job Requirements Prior experience in hospitality, F&B, reception, customer service, or a related service environment is preferred.

Service-oriented with a friendly and professional attitude.

Good communication and interpersonal skills.

Basic computer skills and ability to use email and booking systems.

Able to multitask and adapt quickly between different responsibilities.

Flexible and willing to support different functions and locations based on operational requirements.

Able to work independently and as part of a team.