E-Commerce Supervisor

Implement and manage e-commerce sales strategies to achieve revenue and profitability targets across marketplaces and owned platforms.

Analyze market trends, competitor activities, and platform algorithms to identify new growth opportunities.

Drive conversion optimization initiatives, pricing strategies, and promotional planning in coordination with marketing and merchandising teams.

Supervise daily e-commerce operations including product uploads, content accuracy, inventory coordination, and order fulfillment alignment.

Ensure adherence to platform policies and compliance standards across all listings and storefronts.

Lead, mentor, and manage the e-commerce sales support team to ensure high performance and accountability.

Set clear objectives and KPIs for the team, provide regular performance reviews, and facilitate continuous learning.

Track and analyze sales performance, customer engagement metrics, and conversion data to inform strategy and improve outcomes.

Prepare and present weekly/monthly performance reports to senior management, highlighting achievements, risks, and recommendations.

Ensure a consistent, high-quality customer experience across all digital touchpoints.

Coordinate with customer service and logistics to resolve escalations and improve satisfaction ratings.

Bachelor's degree in business administration or equivalent.

4-6 years of experience in a similar position, including a relevant FMCG background.

Excellent command of English and Arabic Language.

High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.

Working knowledge of the principles of sales and marketing management.