Customer Service Executive

Responsibilities and Duties:

• Respond promptly and professionally to customer inquiries via social media and online platforms;
• Provide product/service consultations and help users resolve their concerns using customer service tools;
• Identify and report user issues during service usage and coordinate timely solutions;
• Collaborate closely with the Customer Service team to ensure seamless service operations;
• Carry out additional tasks as assigned by the Customer Service Manager.

Qualifications and Skills:

• At least 1 year of experience in a customer service role;
• Proficiency in Korean or English is highly preferred;
• Clear, friendly, and easy-to-listen voice with polite and effective communication skills;
• High level of carefulness, responsibility, and reliability in work;
• Ability to persuade, negotiate, troubleshoot, and manage unexpected situations calmly;
• Have a personal laptop.

At bTaskee, we don’t just work – we thrive with top-notch benefits!

• Competitive Salary – Rewarded based on your experience and skills;
• KPI-Based Salary – Earn what you deserve through your contributions;
• 13th-Month Bonus – Rewarded based on both your performance and the company’s success;
• Annual Performance Review – Unlock growth opportunities every year;
• BYOD Support – Get an allowance while enjoying the flexibility of using your own laptop;
• Comprehensive Healthcare – Regular check-ups & a premium health package;
• Premium Healthcare - Exclusive top-tier health insurance for your well-being;
• SHUI Compliance – Contributions aligned with legal regulations;
• Generous Leave Policy – Enjoy 12–16 annual leave days per year;
• Celebration Perks – Special benefits for birthdays, weddings, childbirth, and more;
• Engaging Workplace – Activities & exciting team-building events;
• Advance Home Care Benefit – Get a monthly bTaskee package, freeing up your time for learning, relaxation, and self-care.

Working location: 201 Tran Nao, An Khanh Ward, HCMC Working time: Rotating shifts (3 shifts, 8 hours per shift, within the time frame of 7:00 AM – 9:30 PM daily).

Skills: Call Center, Customer Relationship Management, Problem Solving