Senior Sales Operations Specialist

We are looking for a Senior Sales Operations Specialist to join our team in Sheraton. The ideal candidate will play a key role in supporting the sales team by optimizing sales processes, maintaining CRM data integrity, preparing reports, and improving operational efficiency. Key Responsibilities Manage and maintain the CRM system, ensuring data accuracy and completeness.

Monitor sales activities, pipelines, and performance metrics.

Prepare sales reports, dashboards, and business insights for management.

Develop, document, and improve sales processes, workflows, and standard operating procedures.

Support the sales team with administrative and operational activities.

Coordinate with cross-functional teams to ensure smooth sales operations.

Analyze sales performance and identify opportunities for process improvement.

Ensure compliance with company policies and sales procedures.

Assist in sales forecasting and performance tracking.

Support CRM enhancements, user training, and adoption across the sales team.

Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.

4–7 years of experience in Sales Operations, Sales Support, Business Operations, or a similar role.

Strong hands-on experience with CRM systems (Salesforce, Microsoft Dynamics, HubSpot, Zoho CRM, or similar).

Solid understanding of sales operations, sales processes, and CRM best practices.

Experience in developing and improving sales processes and procedures.

Excellent analytical and reporting skills.

Advanced proficiency in Microsoft Excel and Microsoft Office.

Strong communication and stakeholder management skills.

Excellent organizational skills with strong attention to detail.

Ability to manage multiple priorities and meet deadlines.

Experience working with KPIs, dashboards, and sales performance reporting is preferred.