Divisional Client Services Manager, Home Care

Divisional Client Services Manager (Assistive Care)

BAYADA Home Health Care has an immediate opening for a Divisional Client Services Manager (DCSM) supporting our Assistive Care offices throughout Massachusetts and Rhode Island , including:

Newton, MA

Beverly, MA

Braintree, MA

Hyannis, MA

Plymouth, MA

Warwick, RI

This position is ideal for someone who resides in a central location within the territory and is comfortable traveling between offices to provide operational leadership, training, and support.

If you are looking for an exciting career opportunity in a growing healthcare industry, this could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a dynamic leader who is passionate about supporting teams, driving growth, and ensuring exceptional client service across multiple offices.

Responsibilities

The Divisional Client Services Manager will:

Support and lead Client Services Managers and office teams across a multi-office territory

Provide superior customer service and ensure delivery of high-quality home care services

Cover and manage caseloads as needed throughout the division

Partner with Directors and Division Leadership to identify priorities and support office objectives

Provide training, coaching, and development for operational staff and Client Services Managers

Share best practices and serve as a subject matter expert for key operational processes and technology platforms

Support office recruiting initiatives and caregiver retention efforts

Assist offices in developing and executing growth strategies to increase census and referrals

Build and maintain relationships with clients, referral sources, and community partners

Analyze and monitor operational and financial metrics to support office performance

Support onboarding and development of new employees

Travel regularly throughout Massachusetts and Rhode Island to provide hands-on leadership and operational support

Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability

Qualifications

Bachelor's degree strongly preferred

Minimum of one year of successful caseload growth experience; three or more years preferred

Prior supervisory or leadership experience required

Home care, healthcare, staffing, recruiting, or related industry experience preferred

Demonstrated record of achieving goals and taking on increasing responsibility

Strong interpersonal, coaching, and communication skills

Ability to influence and lead teams across multiple locations

Strong organizational, problem-solving, and time-management skills

Proficiency with Microsoft Office and technology-based systems

Ability and willingness to travel regularly throughout the assigned territory

BAYADA Offers

Base Salary: $75,000 per year , depending on qualifications

Bonus opportunity available

Career advancement and leadership development opportunities

Comprehensive training and ongoing professional development

Medical, Dental, and Vision Insurance

Prescription Drug Coverage

Paid Time Off and Paid Holidays

Tuition Reimbursement

401(k) with Company Match

Employer-Paid Life Insurance

Employee Assistance Program

At BAYADA, you'll join a team dedicated to making a meaningful difference in the lives of clients while developing your career with one of the nation's leading home health care providers.

Apply today to become a Divisional Client Services Manager and help drive excellence across our Massachusetts and Rhode Island offices.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.