Principal AI Architect

Your tasks

• Serve as a trusted technical advisor to CTOs, CIOs, heads of CX technology, and enterprise architects at strategic prospects and customers.
• Bring a clear point of view on where conversational and agentic AI is heading, and help customers decide what to adopt now, what to plan for, and what to skip.
• Lead executive briefings, architecture discussions, and workshops alongside our account and solutions teams.
• Shape and qualify custom requests, favoring solutions that become reusable product capabilities, and partner with Product and Delivery before making commitments.
• Start with a structured onboarding rotation through our Delivery, Research, and Engineering teams, so you build hands-on knowledge of our platform and how we deploy it before taking on full account coverage.
• Embed regularly with Delivery, Research, and Engineering, and turn what you learn into concise guidance that helps our Solution Engineers, and related technical field teams.
• Bring customer needs back to Product and Engineering as clear, prioritized input.
• Represent ASAPP externally through content, talks, and industry conversations.

Requirements

• 10+ years in enterprise technology, including 5+ years as a principal or lead architect, solutions leader, engineering director, or applied AI/ML lead.
• Hands-on experience with LLMs, prompt engineering, and LLM application architecture; familiarity with conversational AI and speech.
• A track record of owning technical outcomes on complex enterprise programs.
• Excellent executive presence and communication, with the ability to explain technical ideas to both business and engineering audiences.
• Good judgment about scope, including the confidence to tell a customer "not yet."
• A track record of publishing or presenting on applied AI, such as LinkedIn posts, a blog, a YouTube channel, or conference talks. A large following isn't required, but we're looking for someone who already shares what they learn publicly.

• Contact center tech, CCaaS, or CX technology experience.
• Experience in a field CTO, office-of-the-CTO, or principal architect role at an AI, cloud, or data platform company.
• Depth in one or more industries such as travel and hospitality, financial services, telecommunications, or insurance.