Sales Admin

Sales Admin – Construction Services

Responsible for managing customer inquiries through chat and digital communication channels, promoting the company's construction services, and identifying potential business opportunities. Handle customer inquiries, explain service offerings, follow up with prospective clients, and coordinate with the internal team to prepare quotations and support the sales process from initial contact to project confirmation.

1. Respond to customer inquiries promptly and professionally through WhatsApp, social media, and other communication channels.
2. Proactively offer and promote the company's construction, renovation, and interior fit-out services to potential clients.
3. Identify customer needs and provide relevant information about the company's services.
4. Follow up with prospective clients to maintain engagement and generate sales opportunities.
5. Prepare and send quotations, proposals, and other sales-related documents.
6. Maintain customer databases and update lead status, follow-up activities, and sales records.
7. Coordinate with the estimator and project team to prepare accurate quotations based on customer requirements.
8. Monitor sales inquiries and follow up on potential projects to support conversion into confirmed orders.
9. Prepare sales activity reports and maintain organized records of customer communications.