Front Office Agent

Yerevan Place Hotel is looking for a friendly, professional, and customer-oriented Front Desk Agent to join our team.

The Front Office Agent is a full-time, position responsible for delivering outstanding guest services and maintaining operational efficiency. Daily responsibilities include managing guest check-in and check-out procedures, handling incoming calls, responding to guest inquiries, and ensuring seamless coordination in the front office. This role involves maintaining a professional and welcoming atmosphere for every guest and supporting the overall operations of the front office.

Greet and thank guests in a sincere and friendly manner

Welcome guests, check them in, distribute room keys, and explain hotel amenities

Manage online, phone, and in-person room reservations

Take payments from customers

Respond to guest issues and complaints in a timely and professional manner

Assist guests with disabiliti es

Collaborate with internal departments to ensure guest satisfaction

Assist in planning special events such as weddings and business conferences

Arrange specialized services for VIP guests

Higher education

At least 1 year of customer service experience

At least 1 year of front desk experience in the hospitality industry

Excellent verbal communication and problem-solving skills

Friendly and welcoming personality

Knowledge of Armenian, Russian , and English languages

Availability to work shifts (08:30–17:30, 15:00–00:00) , including evenings, weekends, and holidays

If you are passionate about hospitality and providing exceptional guest service, we would love to hear from you.

📩 Please send your CV to hr@evnplace.com