medical office assistant

*Westward Medical* is a busy, collaborative multidisciplinary practice offering family medicine, pediatrics, women?s health and allied health services under one roof.

We are looking for a *full-time Medical Office Assistant* to join our team as a cross-trained MOA. This position will provide front-desk and administrative support across our family practice, pediatric clinic and women?s health clinic.

Front Desk Support

• Welcoming patients and providing a warm, professional first point of contact
• Checking patients in and out
• Answering and directing phone calls, emails and patient inquiries
• Booking, cancelling and rescheduling appointments
• Confirming and updating patient demographics and contact information
• Supporting patient flow and ensuring the front desk remains organized and efficient

General Clinic Support

• Processing incoming and outgoing faxes
• Managing referrals and following up on outstanding information
• Scanning and attaching documents, lab results and reports
• Preparing charts, forms, requisitions and other documentation
• Supporting physicians and allied health professionals with administrative needs
• Assisting with pediatric clinic workflows and patient preparation
• Providing administrative support to our women?s health clinic, including procedure coordination and related documentation
• Helping maintain organized examination rooms and ensuring supplies are available
• Assisting with inventory, stocking and general clinic organization
• Communicating with pharmacies, specialists, hospitals and other healthcare providers as required
• Assisting with clinic projects and other administrative tasks as needed

_*About You*_

You are someone who:

• Has previous office experience
• Is comfortable working in a busy, multi-provider environment
• Can prioritize competing tasks while maintaining attention to detail
• Takes initiative and looks for ways to support the team
• Communicates clearly and professionally with patients, physicians and colleagues
• Is comfortable asking questions and learning new processes
• Is calm and compassionate when working with patients
• Understands the importance of confidentiality and professionalism
• Works well independently while also contributing positively to a team environment
• Is comfortable learning and working within an EMR

Experience in any of the following would be an asset:

• Family practice
• Pediatrics
• Women?s health, obstetrics or gynecology
• Specialist clinics
• Referral management
• Procedure coordination
• Telus CHR or another EMR
• Multidisciplinary healthcare environments

We are open to candidates whose experience does not perfectly match every aspect of the role. *Strong organizational skills, initiative, communication and a willingness to learn are just as important as specific clinical experience.*

_*About Our Team*_

We are a collaborative multidisciplinary practice with *family physicians, pediatricians, women?s health physicians and allied health professionals* working together in one location.

Our clinics have dedicated areas of responsibility, while also working closely together to provide consistent support and patient care. We value *teamwork, communication, and team engagement.*

If you're an experienced MOA who enjoys being a reliable resource for both patients and your colleagues, we'd love to hear from you!

Pay: $22.00-$24.00 per hour

Benefits:

• Extended health care
• Paid time off

Ability to commute/relocate:

• Courtenay, BC V9N 8R9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What excites you about this particular role?
• Does the range of $22-$24/ hour align with what you're looking for at this time?

Work Location: In person